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NetlifyGlobal One Security, a licensed private-security company in Irvine, California, was working across paper logs, spreadsheets, texts and disconnected apps. Today their team works in GenTech Guard, a platform we designed, built and still support.
Dispatch happened over calls and texts. Patrols and incidents were written on paper and re-typed later, if at all. Timesheets lived in one place, invoicing in another, and clients had no way to see what was happening on their property without waiting for an end-of-day log.
Every report that went out was manual. Every question from a client meant someone digging through notes. The operation worked because people worked hard around the gaps, not because the tools helped.
Not five tools stitched together. A single system designed around how a security company actually runs, on web and a locked-down desktop app.
A live computer-aided-dispatch board for calls, units and status, replacing the phone-and-text scramble.
GPS patrol tracking, daily activity reports, incident reports, citations and trespass warnings, captured in the field, not re-typed later.
Officer records, scheduling and timesheets that feed straight into payroll instead of living in spreadsheets.
Billing tied to the work that actually happened, generated from the same system that logged it.
A real-time window for clients into activity on their property: reports and updates without waiting for a paper log.
Two-factor authentication, a locked-down desktop app for field devices, and automated email delivery of reports.
Daily activity reports that used to take manual effort now generate and deliver on their own.
Managers and clients see activity as it happens instead of waiting for the end-of-day log.
Dispatch, patrols, reporting, HR, payroll, invoicing and the client portal all live in one place.
Guards, dispatchers and the office work in Guard every day, in the field and at the desk.
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If your business runs on paper, texts and disconnected tools, we've done this before. Tell us where the friction is. The first call is free.